Privacy policy

The short version

This site publishes cost guides and calculators. It runs no accounts, no newsletter and no database of its own, and every calculator works entirely in your browser – nothing you type into one is sent anywhere, including to us.

Three things do collect information. The quote form is operated by Leads Do Work Ltd, and what you enter there goes to them, not to us. The price-report form is handled by Web3Forms and reaches us by email. And the adverts on some pages are served by Google, which uses cookies to show and measure them, with your consent where the law requires it. All three are described below.

Who we are

doubleglazing.com is published by Leads Do Work Ltd, which also operates the quote-matching service available through this site. You can contact us throughleads.work.

So when you submit the quote form, your details go to the same company that publishes these pages, and this policy and the notice at leads.work both describe what happens to them.

How the quote service works

When you ask for quotes, the details you provide are used to identify tradespeople who cover your postcode and carry out that type of work. Your enquiry may then be passed to one or more of them so they can contact you directly.

Our role is limited to publishing the form. We do not carry out the work, oversee it, or become party to any agreement between you and a tradesperson. Any contract is made directly between the two of you, and each tradesperson who receives your details generally acts as a separate and independent data controller from that point on.

What the quote form may collect

• Your name
• Your email address
• Your telephone or mobile number
• Your postcode and the address of the property
• The type of property, and whether you own, rent or manage it
• A description of the work you want done
• Your preferred timeframe
• Anything else you choose to include, including photographs

Please do not include sensitive personal information in a description or an upload unless it is genuinely necessary.

Published examples of enquiries

So that homeowners can see the kind of work being requested near them, our regional pages show anonymised examples of past enquiries submitted through Leads Do Work.

We remove more than is strictly required. Before an example appears on this site we strip the name entirely, the email address entirely, and the street name entirely. What remains is the month, the outward part of the postcode – the first half, covering several thousand addresses – and the description of the work. We publish nothing older than two years.

Our lawful basis for this is legitimate interests: genuine local examples help homeowners judge what work in their area actually involves. You can object at any time. If you would rather your enquiry were never used in this way, contact Leads Do Work Ltd throughleads.work and it will be excluded.

Reporting a price

If you tell us a published price looks wrong, that form is handled by Web3Forms, who pass the message to us by email and store submissions on our behalf. Giving your email address is optional, and we use it only to reply. Everything else you send is used to check and correct the page.

Information collected automatically

We use Cloudflare Web Analytics, which is cookieless. It records page views and general technical information such as browser type, device type, approximate country and the referring page. It does not set cookies, does not fingerprint your device and does not track you across other websites.

Leads Do Work Ltd and Web3Forms may collect their own technical information when you interact with their forms, including your IP address and how you used the form, in line with their own policies.

Advertising

Some pages show adverts served by Google AdSense. To show them, Google and its advertising partners receive information from your browser, including your IP address, the page you are on and cookie identifiers, and use cookies and similar technologies on your device.

Third-party vendors, including Google, use cookies to serve adverts based on your previous visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve adverts to you based on your visits to this site and to other sites on the internet. Google also uses them to limit how often you see an advert, to measure performance and to prevent fraud.

We ask for your consent first. When you arrive, Google's consent message lets you accept, refuse or choose which purposes to allow, and you can change your choice at any time with Cookie choices at the bottom of every page. If you refuse, you may still see adverts that are not based on your interests. Google acts as an independent controller of the information it collects, under its ownprivacy policy.

You can opt out of personalised advertising from Google inGoogle's Ads Settings, and from many other providers ataboutads.info. Google explainshow it uses information from sites that use its services. Our cookie policy has the detail.

We do not receive or hold any of this information ourselves. Google tells us only how the adverts performed in aggregate, such as how many were shown.

Who receives information

• Independent tradespeople, where you have asked for quotes. They may contact you by telephone, email or text about your enquiry.
• Leads Do Work Ltd, who operate the quote service.
• Google and its advertising partners, who show the adverts on some pages, as described under Advertising above.
• Suppliers who support this site, including hosting, email and analytics providers.
• Where the law requires it, including to a court, regulator or law enforcement body, or to establish or defend a legal claim.

We do not sell, rent or exchange personal information with unrelated businesses for their own marketing.

How we make money

When you request quotes through this site, we pass your enquiry to installers who cover your area, and they pay us for it. You pay nothing, and you are under no obligation to accept any quote. We also earn from the adverts Google shows on some pages. Neither arrangement has any bearing on the prices we publish, the guidance we give, or the order in which anything appears. Our commercial disclosure sets this out in full.

Your rights

Under UK data protection law you have the right to ask what personal information is held about you, to have it corrected or erased, to object to or restrict its processing, and to receive a copy of it. You can also complain to the Information Commissioner's Office atico.org.uk.

Because this site holds no personal information of its own, a request about an enquiry you submitted should go to Leads Do Work Ltd, and a request about information a tradesperson holds should go to that tradesperson directly.

Changes to this policy

We update this page when the way we handle information changes. The date at the top always reflects the current version.